Frequently Asked Questions

Do you make custom sizes and finishes?

Yes. Custom dimensions, stone selection and finish are available on all our furniture. Share your requirements via WhatsApp and our team will guide you through the process.

How long does delivery take?

Made to order items require 6-8 weeks from our workshop including transit to Australia. We send progress photos throughout so you can follow your piece from raw timber to finished product.

What stones do you work with?

Our pieces are carved from nature’s most exceptional materials, hand-selected from across the globe. We work with a diverse palette of natural stones sourced from over 15 countries to bring you the finest colors and textures available. Our global reach includes prestigious stone-producing regions such as Italy, Greece, Portugal, Turkey, Albania, Iran, and China, allowing us to offer an unparalleled range of premium marble, travertine, and onyx.

Do you ship internationally?

Yes. We ship worldwide. Delivery timelines and freight costs are confirmed at the time of order based on your location and the size of the piece.

How do I start a custom order?

Message us on WhatsApp with a photo, sketch or description of what you have in mind. Our team responds within 24 hours on business days.

What is your return policy?

Custom-made pieces are non-returnable as they are built to order. For standard catalogue pieces, please refer to our Return Policy page for full details.

How do I care for my stone furniture?

Natural stone is durable but needs simple care — wipe with a damp cloth, avoid acidic cleaners, and seal porous stones annually. Visit our Stone Care page for detailed guidance.