RETURN POLICY

Returns & exchanges.

Custom-made pieces

All custom-commissioned pieces are made to your individual specification and are non-returnable and non-refundable once production has begun. We invest significant time in the design and approval process to ensure you are completely satisfied before any stone is cut.

Standard catalogue pieces

If you receive a standard catalogue piece that is damaged or materially different from what was ordered, contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at our cost.

Change of mind

We are unable to accept returns for change of mind on stone furniture due to the nature of the material and the cost of international freight. If you are uncertain about a piece, we encourage you to request stone samples or message us before ordering — we would rather help you choose correctly than deal with a return.

Contact us

For any return or exchange enquiry, message us on WhatsApp or email hello@lithospaces.com with your order details.